Privacy Policy

1. Introduction

Visibli ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our productivity analytics platform. This policy applies to all users, including enterprise customers whose data is processed under a Master Service Agreement (MSA).

2. Information We Collect

2.1 Account Information

We collect information when you create an account:

• Name and email address
• Company information
• Contact details
• Billing information

2.2 Development Data

Through integrations with your development tools, we collect:

• Code commit information (metadata only, not source code)
• Project management data
• Team collaboration metrics
• Productivity performance indicators

Development data includes commit frequency, task completion rates, and collaboration metrics, but excludes proprietary source code. Productivity indicators include time-to-completion and workload distribution.

2.3 Usage Information

We automatically collect:

• Log data and IP addresses
• Device and browser information
• Usage patterns and feature interactions
• Performance and error data

3. How We Use Your Information

We use collected information to:

• Provide and maintain our analytics services
• Generate productivity insights and reports
• Improve and optimize our platform
• Provide customer support
• Process payments and billing
• Communicate service updates and notifications
• Ensure security and prevent fraud

We use data in compliance with applicable laws (e.g., GDPR, CCPA) and your organization's data governance policies, as specified in your MSA.

4. Data Sharing and Disclosure

We may share your information only in these circumstances:

• With your consent: When you explicitly authorize sharing
• Service providers: Third parties who assist in providing our services
• Legal requirements: When required by law or legal process
• Business transfers: In connection with mergers or acquisitions
• Safety and security: To protect rights, property, or safety

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We maintain a list of sub-processors, available upon request, and ensure they meet our data protection standards via contractual agreements.

5. Data Security

We implement comprehensive security measures:

• Encryption in transit and at rest
• Regular security audits and assessments
• Access controls and authentication
• Regular security training for employees
• Incident response procedures

We maintain SOC 2 Type II compliance and allow enterprise customers to request security audit reports, subject to confidentiality agreements.

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Upon termination, data is deleted or anonymized within 90 days unless otherwise specified in your MSA. You may request data export prior to deletion.

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Delete your personal information
• Object to processing
• Data portability
• Withdraw consent

To exercise these rights, please contact us through our support channels.

Enterprise administrators may exercise rights on behalf of their organization's users, including managing data access and deletion requests.

8. International Data Transfers

Your information may be processed in countries outside your jurisdiction. We ensure appropriate safeguards are in place to protect your data during international transfers. We use Standard Contractual Clauses (SCCs) and Data Protection Agreements (DPAs) to ensure GDPR-compliant international transfers.

9. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can manage cookie preferences through your browser settings. Enterprise customers may disable non-essential cookies and tracking via admin settings or by contacting support.

10. Third-Party Integrations

Our platform integrates with third-party services (GitHub, Jira, Slack, etc.). These integrations are governed by their respective privacy policies. We only access data necessary for providing our analytics services. We ensure third-party integrations comply with our security standards. Enterprise customers may review integration data flows upon request.

11. Professional Use

Our services are designed for professional use and not intended for personal or consumer purposes.

12. Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our service. Your continued use after changes constitutes acceptance of the updated policy. Significant changes will be notified 60 days in advance for enterprise customers, unless otherwise agreed in your MSA.

13. Data Processing Addendum

Enterprise customers may request a Data Processing Addendum (DPA) to address specific GDPR and CCPA compliance requirements. The DPA supplements this Privacy Policy and your MSA with additional data protection terms.

14. Audit Rights

Enterprise customers may audit Visibli's data practices upon reasonable notice and subject to confidentiality agreements. Audits will be conducted during business hours and will not unreasonably interfere with our operations.

15. Breach Notification

In the event of a data breach that affects your information, we will notify affected customers within 72 hours of discovering the breach, or as required by applicable law. Notifications will include details about the nature of the breach and steps being taken to address it.

16. Confidentiality

We handle all enterprise data as confidential information, beyond the security measures described in this policy. This includes implementing access controls, requiring confidentiality agreements from employees, and ensuring proper disposal of confidential information when no longer needed.

17. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Through our support channels
• Enterprise customers may contact their account manager or privacy@visibli.com for data protection inquiries